One time my computer was acting up and I brought it to them because I had an "accidental warranty" with them, basically meaning if I was walking down a flight of stairs and dropped it down they would fix it. They took my computer and did one of there "scans" on it. Called me up to tell me my computers harddrive was messed up and needed to be replaced. The replacement was free because of my warranty but the back was like $150+. This was before I learned my lesson (now I have backups) so I spent the money and had it done. Flash forward about a year later and I accidentally shoot my laptop screen with an airsoft gun (don't ask). When I inspected the damage I could still see the desktop and the things on it and it worked fine, just half the screen was black because I had broke it. I bring it down to geek squad to get my screen fixed the guys says "sure no problem" because it's under my warranty still. I get a call telling me that they do a "routine" scan and found that my harddrive was bad and I needed another one. THIS IS THE ONE THEY JUST FUCKING GAVE ME. I did NOT order a data backup this time.