I recently went to a Dell conference in my area, showing off their new products. Here were the questions:

• 10% about the new midrange servers (given 1hr during talk)
• 5% about the new backup solutions (given 45mins during talk)
• 85% about the KACE hardware (left until end and only given 15 minutes)

Then they cancelled the local demo everyone wanted and replaced it with a webinar that was truly useless unless you were already using a KACE product.

But none of that is your fault.

I actually have never had a problem with Dell support for the 6-7 years I've been calling them...other than a snag with no fans in my 50 Optiplex 745's over the harddrive. When asked about it, they assured me that "fans were only put in towers with Core 2 Duo processors, and not older Intel processors....they run cooler". Which is bullshit. Eventually got our gov't account rep to get someone to send us a box of replacement fans (for the ones we were accused of stealing...lol) and it dropped temps 7-17 degrees across every computer. So yea, just send someone a fan if a 745 is running hot, even if it's out of warranty, to be a GGG.